MINOTI's top priority is protecting the health of our team, customers and communities, for this reason, we have decided to close all our stores in Venezuela and Colombia and implement various initiatives to support our employees. 

We are here to help.

Please read on for answers to our frequently asked questions during this time.


We appreciate your patience with shipping delays. Due to the impact of COVID-19 in the shipping sector, it may take longer for your order to arrive. Please check your email for order status updates. We'll send you an email once items are shipped from our distribution center. 

Returns & Exchanges 

We have temporarily extended our return policy to July 1, 2020 for all purchases made between March 1, 2020 – May 1, 2020.


We are taking many proactive steps at our distribution center to ensure your order is safe and cared for including thorough cleaning and sanitation before, during and after shifts. MINOTI’s  response to COVID-19 aligns to the protocols recommended by the World Health Organization (WHO) and the Centers for Disease Control (CDC).